Privacy Policy
Effective date: 08-Nov-2026
Last updated: 01-Nov-2026
Mobius Solutions (MSL) Ltd (“we”, “us”, “our”), company number 17398736, registered office 128 City Road, London, EC1V 2NX, UK, operates www.mobius-solutions.net (the “Website”). This policy explains what personal information we collect through the Website, how we use it, who we share it with, and the choices you have.
This policy covers visitors to the Website and people who contact us through it. It does not cover personal information we hold about debtors and guarantors in the course of recovery work.
Who we are
We are the controller of the personal information described in this policy. You can contact us at contact@mobius-solutions.net or at the address above.
Information we collect
Information you give us: name, business email address, phone number, company name, job title, and the content of messages you send through contact forms, email or calls.
Usage information: IP address, device and browser type, pages viewed, referring page, and approximate location derived from your IP address. We collect this through cookies and similar technologies (see Cookies below).
We do not ask for payment card details through the Website. Please do not include health, financial or other sensitive information in contact forms.
How we use your information and our legal basis
To respond to enquiries and explain our services: our legitimate interests in responding to businesses that contact us, or steps you ask us to take before entering a contract.
To agree and manage client engagements: performance of a contract, or steps at your request before one is made.
To run, secure and improve the Website: our legitimate interests in keeping the Website working and protected.
Analytics cookies (Google Analytics): your consent, given through our cookie banner.
Marketing emails: our legitimate interests in promoting services to business contacts where PECR allows, or your consent where it is required (including for sole traders and unincorporated partnerships). You can opt out at any time.
To meet legal obligations and protect our rights: compliance with law, and our legitimate interests in defending claims and preventing fraud or misuse.
Who we share information with
We do not sell your personal information. We share it only with:
Service providers acting on our instructions, including Google (Google Analytics), Squarespace, Google Workspace. They may use it only to provide services to us.
Professional advisers such as accountants, lawyers and insurers, where necessary.
Clients and partners, where needed to deliver a service you have asked for.
Authorities, where required by law or to protect rights, property or safety.
Buyers or advisers in a business transfer, such as a merger or sale of assets, subject to confidentiality.
International transfers
Google Analytics is operated by Google, which may process analytics data on servers outside the UK, including in the United States. Where we transfer personal information outside the UK, we rely on the safeguards UK data protection law requires, including the UK Extension to the EU-US Data Privacy Framework (the “UK-US data bridge”) where Google is certified under it, or the UK International Data Transfer Addendum. Other than this, we do not transfer personal information outside the UK.
Cookies
Essential cookies needed to run the Website do not require consent. Google Analytics cookies run only if you accept them through our cookie banner. You can change your choice at any time in the cookie settings or in your browser settings. Blocking some cookies may affect how the Website works.
How long we keep information
Enquiry and contact details: 12 months after our last contact, unless the enquiry leads to a client relationship.
Analytics data: 14 months, as configured in Google Analytics.
Marketing contact details: until you unsubscribe or object.
Client and recovery records: five years.
When information is no longer needed, we delete it or anonymise it where practical.
Security
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Under UK data protection law, you have the right to:
access the personal information we hold about you;
have inaccurate information corrected;
have your information erased in certain circumstances;
restrict or object to certain processing, including direct marketing, to which you can object at any time;
withdraw consent for consent-based processing;
receive a copy of certain information in a portable format;
not be subject to decisions based solely on automated processing that significantly affect you. We do not make such decisions through the Website.
To exercise a right, email contact@mobius-solutions.net. We may need to verify your identity. We aim to respond within one month and may extend by two further months for complex requests, in which case we will tell you why.
Right to complain
If you have a concern about how we handle your information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
Children’s privacy
The Website is intended for businesses and is not directed at anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have, contact us, and we will delete it.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and change the “Last updated” date. If changes materially affect your rights, we will give additional notice where required.
Contact us
Mobius Solutions (MSL) Ltd
128 City Road, London, EC1V 2NX, UK
Email: contact@mobius-solutions.net