Refund Policy

Effective date: 08-Nov-2026

Last updated: 01-Nov-2026

1. Scope

1.1 Our services are supplied to business customers only. Your service agreement sets out the detailed terms for each engagement, and it takes precedence over this policy where they conflict.

2. Services

2.1 Before work starts: Either party may cancel before work starts. We refund any payment received for work not yet started, less any non-refundable deposit stated in your service agreement.

2.2 After work starts: You pay for work completed up to the date of cancellation. We refund any payment above that amount within 30 days.

2.3 Milestones: A milestone is complete on the earlier of (a) the date you give written sign-off for it, and (b) the date we invoice it. Payments for completed milestones are non-refundable.

2.4 Failure to deliver: If we fail to deliver a service in line with the agreed scope, we will put it right within the agreed time. If we cannot, we will refund the affected portion. This does not limit any liability that cannot be limited by law.

3. Digital products

3.1 Faulty or not as described: If a digital product is faulty or materially different from its description, email us within 14 days of purchase. We will repair it, replace it, or refund you.

3.2 Once accessed: A digital product that has been accessed or downloaded is non-refundable, except under section 3.1.

4. Subscriptions

4.1 You can cancel a subscription at any time using the cancellation function on our website or in your confirmation email.

4.2 Cancellation takes effect at the end of the current billing period. Charges for the current period are non-refundable, except where the law requires a refund.

5. Refunds

5.1 Timing: For business customers, we refund within 7 working days of agreeing to the refund. Refunds go to the original payment method unless you agree otherwise.

5.2 VAT: Where VAT was charged, the refund includes the VAT in proportion to the amount refunded, shown on a credit note.

6. How to request a refund

Email business@mobius-solutions.net with your order or invoice number, the email address you used to buy, and a short reason. We aim to respond within 3 business days.

7. Changes to this policy

We may update this policy. The version in force when you bought applies to that purchase.

8. Governing law

This policy and any dispute arising from it are governed by the law of England and Wales. The courts of England and Wales have jurisdiction. Consumers may also bring proceedings in the courts of their country of residence, and mandatory consumer protections in that country still apply.

9. Contact

Mobius Solutions (MSL) Ltd
Registered in England and Wales, company no. 17398736
Registered office: 128 City Road, London EC1V 2NX
business@mobius-solutions.net · +44 7731 719860